WESTERN TRUCKS RETURN, REFUND & CANCELLATION POLICY

Last Updated: September 4, 2026

Western Mixer Parts, LLC, doing business as Western Trucks, sells commercial trucks, equipment, truck parts, accessories and related products.

Because our products range from standard replacement parts to special-order components, heavy equipment and commercial vehicles, return eligibility varies by product type.

Please review the following policy before purchasing.

PARTS & ACCESSORIES

Standard Parts

Unless otherwise stated, new and unused regularly stocked parts may be returned within 30 days of delivery or purchase with proof of purchase and prior return authorization from Western Trucks.

Returned products must be:

  • New and unused

  • Uninstalled

  • In resalable condition

  • Complete with all components

  • In the original packaging when applicable

Western Trucks reserves the right to refuse products that show signs of installation, use, damage, alteration or improper handling.

Restocking Fee

Approved returns may be subject to a 20% restocking fee.

Additional manufacturer restocking fees may apply to certain products.

Original shipping and freight charges are non-refundable unless the return resulted from an error by Western Trucks.

Special-Order Parts

Special-order, custom-manufactured, non-stock, made-to-order or specially sourced parts are final sale and non-returnable unless the product is defective or Western Trucks shipped the incorrect item.

This includes products specifically ordered from a manufacturer or supplier at the customer's request.

Electrical & Electronic Parts

Electrical and electronic components are generally non-returnable once opened, installed or connected.

Examples include:

  • Electronic control modules

  • Sensors

  • Switches

  • Relays

  • Control units

  • Wiring components

  • Electronic displays

  • Computers and controllers

Unopened electrical components may be eligible for return subject to approval.

Installed Parts

Parts that have been installed, mounted, modified, painted, welded, programmed or otherwise placed into service are generally non-returnable.

Manufacturer warranty coverage may still apply to defective products.

Hydraulic and Contamination-Sensitive Components

Hydraulic components, pumps, motors, valves, cylinders and similar products may not be returnable after installation or exposure to fluids because of contamination concerns.

Warranty claims remain subject to the applicable manufacturer's warranty requirements.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Customers should inspect shipments promptly upon delivery.

If you receive an incorrect, damaged or visibly defective product, contact Western Trucks as soon as reasonably possible and preferably within 5 business days of delivery.

Please retain:

  • Original packaging

  • Shipping labels

  • Product

  • Photographs of damage

  • Packing materials

Do not discard damaged products or packaging until instructed by Western Trucks.

Western Trucks may replace the product, provide a refund, issue store credit or otherwise resolve the matter depending on the circumstances.

FREIGHT SHIPMENTS

Large or heavy products may be shipped by LTL or other freight carriers.

Customers should inspect freight shipments before signing the delivery receipt whenever reasonably possible.

Visible shipping damage should be noted on the carrier's delivery receipt.

If substantial damage is visible, contact Western Trucks before accepting the shipment when practical.

Failure to document freight damage may affect our ability to pursue a freight claim.

RETURN SHIPPING

Unless the return is caused by an error by Western Trucks or an approved warranty issue, the customer is responsible for return shipping and freight charges.

Customers are responsible for properly packaging returned products.

Western Trucks is not responsible for damage occurring during return transportation when the customer arranged the shipment.

RETURN AUTHORIZATION

Customers must contact Western Trucks before returning merchandise.

Unauthorized returns may be refused.

Return instructions and the appropriate return location will be provided after the return is approved.

Products should not automatically be returned to the location shown on the original shipment without authorization because products may need to be returned to a different Western Trucks facility, distributor or manufacturer.

REFUNDS

Approved refunds will generally be issued to the original payment method.

Processing times vary depending on the payment provider and financial institution.

Shipping, freight, expedited-delivery charges, installation charges, labor charges and other service charges are generally non-refundable unless otherwise approved by Western Trucks.

CORE CHARGES

Certain commercial truck parts may include a refundable core charge.

Core refunds are subject to:

  • Return within the applicable core-return period

  • Manufacturer acceptance

  • Correct part/application

  • Core condition requirements

Damaged, incomplete, disassembled or incorrect cores may receive reduced or no core credit.

WARRANTIES

Many products sold by Western Trucks are covered by a manufacturer's warranty.

Manufacturer warranty terms vary by product.

A warranty claim does not automatically entitle the customer to a refund.

Depending on the manufacturer's warranty, the remedy may include repair, replacement or credit.

Labor, towing, downtime, lost revenue, freight and consequential expenses are not covered unless expressly provided by the applicable manufacturer's warranty or agreed to in writing by Western Trucks.

COMMERCIAL TRUCKS & VEHICLES

Deposits, purchases and sales of commercial trucks and vehicles are governed by the applicable purchase agreement, buyer's order, deposit agreement and other transaction documents.

Unless otherwise expressly stated in writing, vehicle sales are final once the applicable sales documents have been executed and the vehicle has been delivered or accepted by the purchaser.

Used vehicles are sold subject to the warranty disclosures and terms contained in the applicable sales documents.

Website photographs, descriptions, mileage, specifications and equipment listings are provided for informational purposes. Customers are responsible for verifying material vehicle specifications and condition before completing a purchase.

EQUIPMENT SALES

Unless otherwise expressly stated in writing, sales of used equipment are final once the equipment has been delivered or accepted.

Customers are encouraged to inspect equipment before purchasing.

Any warranties applicable to new equipment will be governed by the applicable manufacturer's warranty.

Used equipment may be sold โ€œAS ISโ€ where permitted by law and where disclosed in the applicable sales documents.

DEPOSITS

Deposits placed on trucks, equipment or specially ordered products may be non-refundable depending on the transaction.

The applicable quote, invoice, purchase agreement or deposit agreement will control.

Western Trucks may treat a deposit as non-refundable when inventory has been removed from the market, transportation has been arranged, modifications have begun or a special-order product has been ordered specifically for the customer, subject to applicable law and the transaction documents.

ORDER CANCELLATIONS

Stock parts orders may generally be canceled before shipment.

Once an order has shipped, the order will be handled under the return provisions of this policy.

Special-order products may not be canceled after the manufacturer or supplier has accepted the order unless Western Trucks and the supplier approve the cancellation.

Cancellation and restocking charges may apply.

NON-RETURNABLE PRODUCTS

Unless Western Trucks expressly agrees otherwise, the following products are non-returnable:

  • Special-order products

  • Custom-manufactured products

  • Installed parts

  • Used parts

  • Opened electrical/electronic components

  • Programmed electronic components

  • Modified products

  • Painted products

  • Cut-to-length products

  • Products damaged after delivery

  • Clearance or final-sale products

  • Products specifically identified as non-returnable

BUSINESS-TO-BUSINESS SALES

Many Western Trucks transactions involve commercial purchasers.

Purchase orders or customer terms submitted to Western Trucks do not modify this Return Policy or Western Trucks' applicable sales terms unless expressly accepted in writing by an authorized representative of Western Trucks.

POLICY CHANGES

Western Trucks reserves the right to modify this Return Policy.

The policy applicable to a transaction will generally be the policy in effect on the date of purchase unless the parties have entered into separate written terms governing the transaction.

CONTACT WESTERN TRUCKS

To request a return authorization, report a damaged shipment or ask a question about a return, contact:

Western Trucks
Western Mixer Parts, LLC
2560 E. Main Street
Mesa, AZ 85213

Sales: (480) 833-2200
Website: WesternTrucks.com

Please have your order number, invoice number, part number and reason for return available when contacting us.