Return & Refund Policy

Last Updated: August 30, 2026

At Western Trucks, we want you to be satisfied with your purchase. If you need to return an item, please review the following policy.

Return Eligibility

We accept returns on eligible products within 30 days of delivery.

To be eligible for a return, the item must:

  • Be unused and in its original condition

  • Be in the original packaging, when applicable

  • Include all original parts, accessories, manuals, and documentation

  • Not show signs of installation, use, damage, or modification

Some products may be subject to different return requirements.

Non-Returnable Items

Certain products may not be eligible for return, including:

  • Items that have been installed, used, modified, or damaged

  • Electrical or electronic components once installed

  • Custom-made or special-order products

  • Clearance or final-sale items

  • Products that are missing original parts or packaging

Please contact us before returning any item to confirm whether it is eligible for return.

How to Request a Return

To request a return, please contact us with:

  • Your order number

  • The item(s) you wish to return

  • The reason for the return

  • Photos of the product, if requested

Do not send an item back without receiving return instructions from Western Trucks.

Return Shipping

Unless an item is defective, damaged, or incorrectly shipped, the customer may be responsible for return shipping costs.

If we sent you the wrong item or the product arrived damaged or defective, please contact us promptly so we can review the issue and provide appropriate instructions.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method.

Please allow several business days for your financial institution or payment provider to process and post the refund to your account.

Original shipping charges may be non-refundable unless the return is due to an error on our part or another applicable circumstance.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide your order number and clear photos of the product and packaging so we can investigate and determine the appropriate resolution.

Exchanges

If you need to exchange an item, please contact us before sending it back. Exchanges are subject to product availability and eligibility.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. We will attempt to cancel the order if it has not yet been processed or shipped.

Once an order has shipped, it may no longer be eligible for cancellation and may need to be handled as a return.

Contact Us

For questions about returns, refunds, or exchanges, please contact Western Trucks using the contact information provided on our website.